Legal & Compliance

Privacy Policy

Last Updated: March 2026 • IronHawk IT Solutions Private Limited

1. Overview & Commitment

IronHawk IT Solutions Private Limited ("IronHawk", "we", "our", or "us") operates the ironhawkitsolutions.com e-commerce platform. We are committed to safeguarding your personal data and ensuring transparent practices in accordance with the Information Technology Act, 2000, and applicable Indian data protection frameworks.

2. Information We Collect

•Account Information: Name, email address, mobile phone number, and password hash created upon customer registration.

•Delivery & Billing Information: Shipping address, pin code, state, landmark, and recipient contact details.

•Order History: Product purchases, customized PC configurations, GST billing details, invoice records, and delivery tracking numbers.

•Technical & Log Data: IP address, device identifier, browser type, and authentication session cookies strictly used to keep you securely signed in.

3. Payment Security & Financial Data

We do not store your Credit Card numbers, Debit Card CVVs, UPI MPINs, or Net Banking credentials on our servers. All digital transactions are processed through RBI-authorized, PCI-DSS compliant payment gateways (such as Razorpay). Transmission of payment details between your device and the gateway is protected by 256-bit TLS/SSL encryption.

4. How We Use Your Data

•Order Fulfillment & Logistics: Sharing your delivery address and phone number with our express logistics partner (Delhivery) to route and deliver your shipments.

•Tax & Legal Compliance: Generating legally mandatory GST tax invoices, serial number logs, and warranty records.

•Transactional Notifications: Sending automated order confirmations, shipment dispatch tracking links, and OTP codes.

•Customer Support & RMA: Assisting with order inquiries, return requests, warranty claims, and technical hardware verification.

5. Cookies & Session Management

We use secure, HttpOnly, SameSite cookies exclusively to maintain your login session and store your cart items. We do not sell your personal data or browsing behavior to third-party ad brokers.

6. Grievance Officer & Contact

In accordance with the Information Technology Act, 2000, if you have any questions, privacy concerns, or data update requests, please contact our Grievance Officer:

Grievance Officer: Customer Redressal Desk

IronHawk IT Solutions Private Limited

Plot 42, Hitech City Cyber Gateway, Phase II, Madhapur, Hyderabad - 500081, Telangana

Email: sales@ironhawkitsolutions.com

Phone: +91 9701307331

Other Policies:Terms & Conditions Return & Refund Policy Shipping & Delivery Policy