Legal & Compliance
Return, Replacement & Refund Policy
Last Updated: March 2026 • IronHawk IT Solutions Private Limited
1. 7-Day Replacement Policy
We provide a 7-Day Free Replacement Window starting from the recorded delivery date for products that arrive:
•Dead on Arrival (DOA): Non-functional out of the box upon initial bench testing.
•Transit Damage: Exterior physical damage sustained during carrier transit (reported within 24 hours of delivery with unboxing video/photos).
•Incorrect Item: Product received differs in model, specification, or SKU from your order.
2. Order Cancellation
•Before Shipment: You can cancel any order directly from your Account Dashboard with 100% full refund with zero cancellation charges.
•During Transit: If your order has already been handed over to Delhivery, customer cancellations will trigger an automated courier Return-to-Origin (RTO). The refund will be processed once the package is securely received back at our facility.
3. Refund Timelines & Method
Approved refunds are initiated immediately and credited back to the original source payment method through Razorpay:
•UPI & Instant Transfers: 1 – 2 Business Days
•Credit & Debit Cards: 3 – 5 Business Days
•Net Banking & EMI: 5 – 7 Business Days
* For Cash on Delivery (COD) cancellations after shipment or returns, refunds are transferred via verified bank NEFT/IMPS or UPI ID provided by the customer.
4. Non-Returnable Conditions
•Products missing original retail packaging, inner electrostatic bags, user manuals, accessories, or factory anti-static seals.
•Serial numbers, barcodes, or warranty tamper stickers that have been removed, altered, or defaced.
•User-induced physical damage, including bent CPU socket pins, cracked PCB traces, damaged cooling fins, or liquid exposure.
•Requests initiated beyond the 7-day replacement window (subsequent warranty is covered directly by brand service centers).
5. How to Initiate a Return or Replacement
1.Log in to your account and navigate to My Orders.
2.Click Return / Replace on the relevant order item.
3.Select your issue (Defective/DOA, Transit Damage, Wrong Item) and submit photos or a brief explanation.
4.Our technical desk will inspect your request within 24 business hours and arrange reverse logistics pickup via Delhivery.